So far I've been at this location several times, and all of the workers do a good job of helping me with what I need, especially when I thought a package was lost. They helped me find where it was.
I frequent this Post Office a great deal and although they are by no means perfect, they do try. The one employee in here who is the absolute best is Andrew. He works extremely hard and has EXCELLENT customer service. The rest of the employees are not bad either but Andrew truly stands out!
Local phone number doesn’t seem to work. Main USPS customer service line has over an hour hold time. This is day 3 where they have “attempted” to deliver my package. Our community has a gate. I provided a gate code and there also is a directory at the gate. Both options ring my phone. Delivery driver doesn’t even attempt to try. No missed calls. Also, I have used the gate system in the last few days for other deliveries so there is no excuse there. Also, how do you get on site to deliver mail but cant seem to deliver this package?
The postal folks at this Buford Hwy. post office consistently do a GREAT job. It is very difficult working for the public, with the public, every day and keep a friendly, patient demeanor. Of all of the post offices I've been to I like this one the best. Several of them on the front lines have been there for years and while in most "retail stores", which in effect it is, have tons of turnover, here you see the same faces. They're each very unique individuals so not only do they have the tough task of dealing with the public while working for the govt. they've worked with each other for years and we all know how that can be. They remain professional through it all but they're normal people too. Have to go to work when you feel like sh&! and deal with the public..people who think they can be rude just because it's a govt facility; people who come in 5 minutes before closing and have no clue how to send a priority package. Andrew, Robin, Nancy..just a few names I know, all outstanding professionals in light of the tough job they have. Thank you all. I'm one person who spoke out so think of all of the others who do appreciate you but don't speak up.
The employees who work at US Post Office in Buford don't deserve any star. There's one lady who was assisting mostly everyone and the other employees are just walking around looking at the customers and yet didn't do anything to assist there fellow employee. A female employee who has short-blonde, shoulder length hair cut just decided to leave after helping what 3 customers. Then, another employee (male), decided to put away boxes very slowly and do whatever else like walking around didn't think at all, to assist so the long line of customers can actually get the customer service that they are employed to do. I don't know if it's a color thing, but it still shouldn't matter. If those employees refuse to assist a customer whose NOT WHITE then they are in the wrong business. HORRIBLE CUSTOMER SERVICE PROVIDED AT US POST OFFICE IN BUFORD!
United States Postal Service is a US Post Office based in Buford, Georgia. United States Postal Service is located at 2030 Buford Hwy NE, Buford, GA 30518, USA.
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