They accommodated date changes on two occasions.
The two man that help me move where great. My grandmother even fries fish for them. After they were done. But I am missing my surround sound system. I spoke with The driver and we were supposed to meet to get my item. But it has not happen yet
The operations manager blamed the reservation associate also.
I had them move my things from a storage unit to my house. During the move, they damaged the new vinyl floor in the Kitchen. After I filled out the claim, had it notarized and emailed it in, I never received a call back. I emailed and called multiple times and finally talked to Darren, who gave me a great speech on how sorry he was that I haven't been contacted, that they are great at taking care of these things and that I would be contacted in the next day. I have never heard back from them. I would avoid using them. They don't care.
Worst moving experience I ever encounter. My schedule window time was from 2-4pm for them to arrive. They didn't arrived until 6:45pm and did not call me to let me know until after 4:30pm. Mind you I had to call them to see what's going on with my move. I would not ever use them again when they finally arrived at 6:45pm it took them 6 hours plus to move me. So you can only imagine how I felt. The Operational manager finally call after I complain and only charge me for a 3 hour move instead of a 6 hour move. Even with the compensation I will never use them again.
I made the reservation over the phone three days prior to the move and provided all of the information requested.
The movers were scheduled to arrive between 2-4pm.
The movers contacted after 6pm.
The movers refused to do the work. They blamed the reservation associated for not requesting more men.
The movers arrived after 9:30pm.
The moving crew was great! We needed an extra truck, which was organized between the moving crew and office staff. Fox Moving & Storage was accommodating and flexible, which we really appreciated!
The OM did not call me the following morning as promised. When I call him, he lied saying the three or four men were already on the way. He offered to employ those men at the rate that had been previously agreed upon. When I asked him to include the reservation associate on the call to ensure what he promised, he went silent, essentially hanging up on me. When I call back, was on the phone with the owner. She too blamed the RA, refused to honor the OM's resolution, and refused to make concessions to rectify mistakes her company made. I rarely complain about bad service. However, such egregious behavior and failure of character in denying responsibility by the owner, I had to say something. In fact, I plan on filing a complaint with the BBB.
I would give them a negative star rating if I could. Because of how deplorable this experience was, I will only list the facts.
Fox Moving And Storage Atlanta is a US Moving Company based in Buford, Georgia. Fox Moving And Storage Atlanta is located at 5067 Bristol Industrial Way Suite B, Buford, GA 30518, USA.
Please contact with Fox Moving And Storage Atlanta using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Fox Moving And Storage Atlanta opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.