She's the same rude lady that made that little girl cry. The district manager needs to have a word or two with her because if she treats customers that way, I can only imagine how she treats the employees. Terrible!! Shame on you store manager Mandy!!
Terrible snobby attitude here and from a manager of all people.. I've spent a couple thousand at various Kay stores but my experience at this store will ensure that I NEVER shop at any Kay Jewelers again. They act like they're selling you a medicine that you cannot live without rather than an expensive luxury item. Helzburg in the same mall treated me respectfully and I have since happily purchased a few pieces from them. Do yourself a favor and DO NOT shop at Kay Jewelers in the Mall of Georgia.
Terrible....Mandy, that calls herself the store manager needs to go back to school to learn how to speak to customers. We are the people that spend our money in the store. She is just a rude miserable person.
Mine was excellant! For those who have not, I suggest engaging people who are regular employees. Specifically, Rachel helped me immensely and I'm sure my wife will be happy and satisfied for her help.
Normally I don't take the time to write a review but the experience that I just had with this place has fueled me to do so. I've been ring browsing just to get an idea of what I like and it has been a very pleasant experience until this point. Seeing that this is the type of place where people go to spend quite a bit of money you'd expect the employees to be a little... well welcoming. When we first walked into Kay no one greeted us which they were with customers but as a person who works in customer service you acknowledge that they're there and let them know you'll be with them in a moment. When someone finally came over and helped us the first thing he said was "you know what time we close right?" I looked at my watch and was like are you serious. I walked in about 30 minutes before they even closed! I tried on two or three rings and was honestly just really turned off by how rude and dismissive he was to really be into it. I really had high hopes for Kay but will probably be looking elsewhere and would not recommend this location to anyone.
basically tried to rush me off the phone so I wouldn't bother her anymore. I don't think this store deserves any one's hard earned money. I spent thousands of dollars with them and I promise you I will never come back. Go to another Kay's if possible but this specific one in Buford is trash.
I recently purchased a necklace for myself no less than a month ago. It broke in less than a month and when I called the store to ask an employee named Audrey/Aubrey questions about how to get it replaced or repaired. She was rude to me and
Kay Jewelers is a US Jewelry Store based in Buford, Georgia. Kay Jewelers is located at 3333 Buford Dr Suite 2018B, Buford, GA 30519, USA.
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